With a Meta Business account and an available number
Your number, connected through Meta
Claude opens Meta’s window: you choose your Meta Business account there and connect your number.
Your store’s three messages go out, and your AI agent answers.
Shopify stores Recover your checkouts on WhatsApp. Your AI agent answers, the customer orders.
Connect your Shopify store by asking Claude Code, with the Free plan: €0 a month. Your customers get on WhatsApp their order confirmation, the shipping notice and a reminder for their checkout, and your AI agent answers when they write.
Connects to your store
The problem
Seven checkouts out of ten are abandoned. The reminder email gets lost.
On average, 70% of online checkouts never become an order. The reminder email lands among the promotions, and the question that held the customer back stays unanswered. On WhatsApp, the reminder lands where they read their messages, and they can reply.
The scenario
From the abandoned checkout to the order, on WhatsApp.
- 1
The customer leaves their checkout
They gave their phone number at checkout, then left without ordering.
- 2
They get the reminder on WhatsApp
At the delay you choose, from 15 minutes to 72 hours (one hour by default), with the link that reopens their checkout. Only once, and nothing goes out if they ordered in the meantime.
- 3
They reply, with their question
Shipping costs, a size, a delivery time.
- 4
Your AI agent answers them
With what it knows about your store: your delivery times, your carriers, your returns, your products. Without the answer, it hands over to you.
- 5
They order
The confirmation arrives on WhatsApp, then the shipping notice with the tracking link.
The reminder is a marketing message: it only goes out once you have confirmed your customers’ consent, and it says how to reply STOP.
What you connect
Three messages, and your subscribed customers.
The paid order
The confirmation, with the order number, its total and its link.
The shipment
The shipping notice, with the carrier and the tracking link.
The abandoned checkout
A reminder, with the link that reopens the checkout.
Your subscribed customers
The import of your customers subscribed to your marketing (email or SMS) who have a phone number. They arrive without WhatsApp consent: an email agreement is not one.
And then
What the conversation makes possible.
“Where is my order?”
Your AI agent answers about delivery from your pages, and hands over to you for a specific parcel.
Your promotions Plan Pro
A campaign to your customers, sent to those who accepted WhatsApp.
Click-to-WhatsApp ads Plan Enterprise
A Facebook or Instagram ad that opens the conversation, and your AI agent that takes it over.
Your WhatsApp number
The right number, in a few questions.
Depending on your Meta Business account and your number, here is your path, in four questions at most.
Before you answer, five words to know
- The Meta Business account
- Your business’s account at Meta (a “portfolio”, formerly Business Manager). If you advertise on Facebook or Instagram, you probably have one. Otherwise, nothing to prepare: it is free, and Meta’s window offers to create it along the way, with your Facebook profile.
- The WhatsApp Business app
- The free app for businesses, on your phone: your store’s number, its profile, the replies you type. It does not send your store’s messages on its own.
- The official API
- The same WhatsApp, driven by software, on a number connected through Meta: it sends the confirmation, the shipping notice and the reminder, and Meta bills each message. It needs a Meta Business account, and the number leaves the app, except with coexistence.
- The QR code
- Your WhatsApp Business app linked to Messaging Me like a computer (“Linked devices”), without a Meta Business account: your AI agent answers those who write to you, but nothing goes out first.
- Coexistence (soon)
- Your number keeps the WhatsApp Business app and goes through the API at the same time, if you want it to. Meta keeps it for numbers already in use for a while.
With a Meta Business account, without an available number
A provided number, connected through Meta
Take a provided number, at €3.50 excl. VAT a month with the Free plan, included in Pro: Claude connects it to your Meta Business account.
Your store’s three messages go out, and your AI agent answers.
With a number used in the WhatsApp Business app for more than a month
Keep your number: coexistence is coming
Soon, this number will connect through Meta without leaving the WhatsApp Business app: “coexistence”. Meta’s window will take your Meta Business account, or offer to create it along the way with your Facebook profile, and your store’s messages will go out.
Messages sent from Messaging Me will be billed by Meta (those you type in the app stay free), a few app features will stop, and you will need to open the app at least every two weeks.
Meanwhile, link it by QR code: your AI agent answers the customers who write to you, without sending anything first. To recover your checkouts right away, take another number connected through Meta, yours or a provided one.
With a number used in the WhatsApp Business app for less than a month
Answer by QR code, then coexistence
Link this number by QR code, without going through Meta: your AI agent answers the customers who write to you. Nothing goes out first, neither confirmation nor reminder: WhatsApp can cut a number linked this way that writes to strangers.
Once it has been used for a month, coexistence (soon) will also connect it through Meta, with your Meta Business account or by offering to create it along the way, and your store’s messages will go out. To recover your checkouts right away, take another number connected through Meta, yours or a provided one.
Without a Meta Business account, with a number to automate
Your number, two ways
Through Meta, the official API
- For: Your store’s three messages go out: confirmation, shipping, reminder.
- For: Your AI agent answers.
- Against: You need a Meta Business account: free, Meta’s window offers to create it along the way, with your Facebook profile.
- Against: Meta bills your store’s messages: a payment method to add at Meta before the first one.
- Against: The number must not be used in the WhatsApp app.
By QR code, to answer
- For: No Meta Business account to create.
- For: Coexistence later (soon), once the number has been used for a month in the WhatsApp Business app.
- Against: Your AI agent answers the customers who write, but nothing goes out first: neither confirmation nor reminder.
- Against: The number must be in the WhatsApp Business app on a phone, and WhatsApp can cut it.
Without a Meta Business account or a number
A provided number, two ways
Take a provided number, at €3.50 excl. VAT a month with the Free plan, included in Pro, then choose:
Through Meta, the official API
- For: Your store’s three messages go out: confirmation, shipping, reminder.
- For: Your AI agent answers.
- Against: You need a Meta Business account: free, Meta’s window offers to create it along the way, with your Facebook profile.
- Against: Meta bills your store’s messages: a payment method to add at Meta before the first one.
By QR code, to answer
- For: No Meta Business account to create.
- For: Coexistence later (soon), once the number has been used for a month in the WhatsApp Business app.
- Against: Your AI agent answers the customers who write, but nothing goes out first: neither confirmation nor reminder.
- Against: The number must be in the WhatsApp Business app on a phone, and WhatsApp can cut it.
Start with Claude Code
Four steps, and your store is connected.
- 1
Install the plugin
The Messaging Me plugin, in Claude Code: the plugin page gives you the command.
- 2
Authorize with Google
Your workspace is created when you authorize, with the Free plan.
- 3
Connect your WhatsApp number
The path of the guide above: Claude walks you through it.
- 4
Ask “connect my Shopify store”
Claude creates the app in your own Shopify organization, you click “Install”, then it suggests your messages and has them approved.
The price
€0 a month, from Claude Code.
Free
€0with no time limit
- Your store connected by Claude Code: the three messages and the import
- 100 contacts created (each new store customer creates one), 1,000 messages sent a month
- Your AI agent
- Your number connected through Meta, or a provided number at €3.50 excl. VAT a month
Pro
€49excl. VAT a month, 14-day free trial, card required
- The full console, your store’s card included
- Unlimited sends, 5,000 contacts created
- A provided number, included
- Campaigns and the team Inbox
Meta bills each message directly to your store; Messaging Me adds nothing on top. Your AI agent uses prepaid credit, rechargeable from €5 excl. VAT. All plans
Frequently asked questions.
How much does the abandoned checkout reminder cost?
€0 a month with the Free plan, by connecting it from Claude Code. Meta bills each message sent to your store, with no surcharge from us. You need a number connected through Meta (yours, or a provided number at €3.50 excl. VAT a month), and your AI agent uses prepaid credit.
Do I need to install an app from the Shopify App Store?
No. Claude creates the app in your own Shopify organization, with no Shopify review: all you have to do is click “Install”.
Who answers when the customer replies to the reminder?
The one you chose: your AI agent, with what it knows about your store, or your team. The agent has no access to your orders: for a specific parcel, it hands over.
Which WhatsApp number should I use?
It depends on your Meta Business account and your number: the guide above gives you your path. Your store’s messages need a number connected through Meta (yours, if it is not used in the WhatsApp app, or a provided number at €3.50 excl. VAT a month), and Meta’s window creates your Meta Business account on the spot. Without an account, a number linked by QR code serves to answer: WhatsApp can cut a number linked this way that writes first. A number used in the WhatsApp Business app will soon be able to go through Meta without leaving it: coexistence.
What happens to a customer who replies STOP?
They no longer receive anything from your store. The reminder carries at the bottom the line “Reply STOP to stop these messages”.
Recover your checkouts on WhatsApp, starting today.
€0 a month with the Free plan, from Claude Code.