WhatsApp and RCSWhatsApp or RCS? Stop choosing.
Every customer gets the message on their channel, in the order you choose. Every reply lands in the same Inbox.
Choosing one channel means losing part of your customers.
- On WhatsAppThose who do not have it slip away.
- On RCSThose whose phone cannot receive it slip away too.
The whole journey in 33 seconds.
From choosing the channel to the customer’s reply, in the same Inbox.
In the direction you choose.
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1
Turn on fallback with one option
When you create the campaign, choose “WhatsApp and RCS, with fallback”: a send that fails goes out again right away on the other channel, with no double send.
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2
Decide which one goes first
WhatsApp first, or RCS first. If it fails, the fallback goes the other way.
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3
Every reply in the same Inbox
Whether the customer replies on WhatsApp or on RCS, your team answers in the same place.
Every customer gets one message. Only one.
The fallback only goes out if the first send fails: nobody gets the same message twice.
Reach all your customers, on the channel they have.
A demo on your own case: your campaign, your two channels, your first replies.