Mobility · WhatsApp and conversational AIInform your passengers. Support every journey.
From WhatsApp Channels to AI assistance, connect your passengers to the information and answers they need.
Strategy, technology and support: an experience built for your network, connected to your tools.
Our mobility referencesKeolisSNCF
Your challenges today
Your passengers are scattered.
Your information has to find them.
01 / Visibility
On X, an audience
harder to reach.More uncertain visibility, and moderation work that ties up your teams.
02 / Adoption
An app to download.
Then to keep alive.Development, maintenance, updates: a continuous investment before it becomes a habit.
03 / Scattering
Many channels.
A fragmented audience.You publish more and more. Your passengers are still looking for where to find the right information.
Conversational.
A universal habit.
Reach your passengers in a messaging app they already use. A channel to inform, a conversation to answer. No new app to download.
Conversational in the field
With Keolis, passenger information
takes the WhatsApp route.
The film is in French.
- Over 3,500 followerson the pilot networks, organically, in 3 months
- Under 48 hto verify two networks
- 100+ FAQs · 20+ linesbuilt into the hybrid bot. Pilots shown: Auxerre and Dole
Stated goal for customer service: 30% less traffic. Source: Keolis case presentation, Messaging Me.
Your network’s use cases
Collective information.
An answer for every passenger.
Inform
Traffic, disruptions, works and news: a WhatsApp Channel to share what matters.
Local posts · Scheduled announcements · Access to the conversation
Answer
An AI that relies on your content to handle recurring requests and route the others to your teams.
FAQ · Fares · Accessibility · Human handover
Support
Passengers reach the timetables, stops and routes from your connected sources.
Timetables · Routes · Your network’s information
WhatsApp Channel → One-to-one conversation → AI or human handover
Your conversational partner
Your network, your tools.
Our expertise to connect them.
Strategy and design
Prioritize use cases, design the journeys and set the role of channels, AI and your teams.
Technology and integrations
Deploy WhatsApp and connect your content, your passenger information sources and your CRM.
Support and conversational data
Analyze requests, spot misunderstandings and evolve the scenarios with your teams.
What we steer together: passenger satisfaction, request resolution, contact reasons and handling costs.
Let’s talk about your project
Which passenger journey do you want to simplify?
Launch a WhatsApp Channel, evolve your customer service or open access to timetables and routes: let’s talk about your network and the use cases to prioritize.
From scoping to day-to-day operations.