Use case An AI agent that answers support on WhatsApp, and your team when needed.

Step by step, for real.

1. 1

   The agent that knows your docs

   Claude Code creates the agent with create_agent, then gives it each file of your docs/ folder with import_document_text: warranty, delivery, maintenance become its knowledge.

2. 2

   When to hand over

   update_agent writes its objective and when it hands over, set_agent_tools gives it knowledge search and the handover, set_transfer_mode and set_business_hours your hours: outside them, the agent tells the customer when the team is back.

3. 3

   Tested, then turned on

   test_agent asks it a real customer question, and the agent answers from your documentation. activate_agent turns it on and set_default_responder hands it the conversations.

4. 4

   The customer wants a human

   The agent hands over: the conversation lands in “To handle” in the console’s Inbox, with its whole history, and a team member replies from the console. The Inbox is part of the Pro plan.

What you type in Claude Code

With the plugin installed, one sentence is enough, in your project’s folder: Claude Code reads your docs, creates the agent, sets the handover and tests it.

/messagingme:demarrer an agent that answers whatsapp support from docs/ (warranty, delivery, maintenance), and hands over to the team when it doesn't know or when the customer asks. team available 9am-6pm on weekdays

A file of the docs the agent learns

# Vélo Rapide warranty

## Battery
The battery is guaranteed for 2 years from the delivery date. The warranty covers a charging fault or a
capacity loss of more than 30% within that period, under normal use.

## Making a warranty claim
1. Write to us with your order number and a photo of the battery label (under the bracket).
2. We send you a prepaid return label within 24 working hours.
3. We replace the battery within 5 working days of receiving it, free of charge under warranty.

docs/warranty.md